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Please review our end-of-month report of all the things we worked on and managed for your business.
6.5 total hours worked
+1.5 hours over our retainer amount.
Last month, we worked on a couple of key things to make the website better. We made sure our site runs quickly and smoothly for everyone who visits. We also updated the design and tools on your website to the latest versions. This keeps your site safe and makes sure everything works well together, especially as the internet keeps changing. All this helps your website work really well and look great.
27 new leads and 7 customers used the software and automations we built to get started with LenBuschRoses.
→ Our automations saved 21 hours of work
→ We automated 1,065 tasks
→ We found and fixed 10 bugs
→ Completed quality assurance of every automation documented below each week
26% conversion rate last month
↓ 14% from 1 month ago ↓ 16% from 2 months ago ↓ 31% all time average
The conversion rate has been consistently down, but we believe it should increase once we implement the the new client follow-up system to help you send more persuasive messaging.
How easy was it to get started with LenBuschRoses?
12 total customer responses
→ 58% found it easy to get started
→ 42% found it average to get started
→ 0% found it difficult to get started
Customer open ended feedback on getting started with LenBuschRoses
- I am working on starting my floral business and some of the information is difficult to provide when just beginning.
- Nothing, great process!
- not sure yet. so far everthing was easy
- Maybe a bubble of description for each required bit of info 🙂
- It is always a pleasant process and very quick
- Make #2/#3 trade reference questions optional. Pre-fill your business name/address info on ST3 doc.
The ease to get started has increased from last time. We recommend looking into these two feedbacks specifically
- Maybe a bubble of description for each required bit of info 🙂
- Make #2/#3 trade reference questions optional. Pre-fill your business name/address info on ST3 doc.
32 NPS Promoters → +4 new reviews
Number of NPS promoters are a little less than the last time. To increase the reviews, we recommend looking at how we can get this in front of more clients month over month to people into the funnel.
2 new 5 star reviews this month and 2 responded 4.4 stars and 35 reviews started with 4 stars and 20 reviews
0 new review(s) this month 0 responded to 3 stars and 2 reviews started with 3 stars and 2 reviews
2 new review(s) this month 0 responded to 3.6 stars and 61 reviews started with 3.3 stars and 59 reviews
🔐 Site Security & Speed
Site security and speed is up to date
- We randomly selected pages for Site Speed audits to make sure there are no obstacles in site performance
- We updated all the plugins and themes that had any security updates available
We recommend allocating some retainer hours to conduct an audit of form endpoints. This will ensure that all data is secure.