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Please review our end-of-month report of all the things we worked on and managed for your business.
6.5 total hours worked +1.5 hours over our retainer amount.
During the last month, we successfully updated the Job opening link on the Employment page. We also took the initiative to connect with ConstantContact support to address and resolve your inquiry regarding the "From" email address for campaigns, ensuring smoother communication. We also made comprehensive adjustments to the Profile Questionnaire, optimizing its functionality. Additionally, we expanded the "Inventory Correction Request Form" with new input fields, enabling more detailed and accurate submissions. Lastly, we verified Ray's email in ConstantContact and updated sender details across both Portal campaigns for consistent communication.
24 new leads and 8 customers used the software and automations we built to get started with LenBuschRoses.
β Our automations saved 24 hours of work
β We automated 730 tasks.
β We found and fixed 12 bugs
β Completed quality assurance of every automation documented below each week
33% conversion rate last month
β 4% from 1 month ago β 13% from 2 months ago β 24% all time average
The conversion rate has been better than the last month, but we believe it should increase even more once we implement the new client follow-up system to help you send more persuasive messaging.
How easy was it to get started with LenBuschRoses?
10 total customer responses
β 60% found it easy to get started
β 20% found it average to get started
β 20% found it difficult to get started
Customer open ended feedback on getting started with LenBuschRoses
- The form itself was simple enough, it is just a lot of information for a fairly straightforward account. For example, I've never been asked for trade references with any of the other 30 or so wholesale partners I've worked with.
- Canadian customer -unique situation. See Cyndy or Jana
- I was just hesitant not knowing pricing and if it was in line with my expectations ahead of giving personal information. However I know most do it this way so I understand!
- No process was easy, just would have liked to be able to see pricing prior to giving information but understandable as most whole sale operate this was
- Went smoothly
- not a retail customer different questions possibly thank you
The ease to get started went from 58% to 60% but the difficulty also went from 0% to 20%. Two clients specificially mentioned that they would like to see the prices before onboarding.
34 NPS Promoters +2 new reviews
Number of NPS promoters increased from 32 to 34 last month. To increase the reviews, we recommend looking at how we can get this in front of more clients month over month to people into the funnel.
1 new 5 star reviews this month and 1 responded 4.4 stars and 36 reviews started with 4 stars and 20 reviews
0 new review(s) this month 0 responded to 3 stars and 2 reviews started with 3 stars and 2 reviews
1 new review(s) this month 0 responded to 3.6 stars and 62 reviews started with 3.3 stars and 59 reviews
π Site Security & Speed
Site security and speed is up to date
- We randomly selected pages for Site Speed audits to make sure there are no obstacles in site performance
- We updated all the plugins and themes that had any security updates available
We recommend allocating some retainer hours to conduct an audit of form endpoints. This will ensure that all data is secure.