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Please review our end-of-month report of all the things we worked on and managed for your business.
Site security status: ✅ Low Security Risk
- See your security report
- Update one item brought up in security report
All available updates: ✅ Completed
- Updated all 56 plugins on hepworthlegal.com
- Fixed four automation bugs
0 Consultation Feedback + 0 new reviews
0 new 5 star reviews this month and 0 responded 4.7 stars and 272 reviews started with 4.7 stars and 272 reviews
We recommend introducing a follow-up campaign that sends multiple messages to get a user to complete the form instead of the one time notifications.
Consult satisfaction
0 total customer responses
→ 00% Very Satisfied
→ 00% Satisfied
→ 00% Neutral
→ 00% Dissatisfied
→ 00% Very Dissatisfied
Concerns addressed in consult?
→ 00% Yes
→ 00% No
Likeliness to hire
→ 00% Very Likely
→ 00% Likely
→ 00% Neutral
→ 00% Unlikely
→ 00% Very Unlikely
Open-ended feedback
We recommend introducing a follow-up campaign that sends multiple messages to get a user to complete the form instead of the one time notifications.
We are very excited to go live with the upgraded Zarah bot that will fully revolutionize the lead intake process for Hepworth Legal.
80 total hours worked
0 hours over retainer amount. We are contracted to provide 80 hours of work a month. In this time we achieved:
Completed Zarah Upgrade Project
We’ve successfully gone live with the Zarah Upgrade project! She is now able to:
- Handle consultation persuasion
- Notify Hepworth team of leads that request a call or are frustrated
- Direct leads to schedule a consult with record tracking
- Provide persuasive, conversational responses
We integrated automated Follow-ups into the new Botpress app utilizing their webhook functionality.
We’ve have stopped logging all time associated to the Zarah Upgrade Project that wasn’t already added. We’ve done over 20 hours of un-logged work but ultimately Zarah has gone live with the new format. She is successfully notifying Hepworth CSM
Not setup yet
We have not yet documented the automation setup for Hepworth Legal. Quality assurance cannot be implemented until this is done. We recommend allocating some time this month to document the setup, so we can perform quality assurance checks.
What automations do we run?
We automate tasks based on the actions listed under "Automations We Check". Click on one of the actions to see its documentation.
Automation quality assurance
We manually check automation sequences every week to make sure your customer onboarding is happening as it should be.