AGuard April 2024 Work Summary

🙃 Clients

Please review our end-of-month report of all the things we worked on and managed for your business.

👨🏻‍💻
Work Done

33 total hours worked

→ 18 hours over our retainer amount

ADD_MONTHLY_UPDATE ( For ELI)

🚨
OWC Recommendation
📲
Automations & Software Management

139 customers used the software and automations we built to bind coverage with AGuard.

→ Our automations saved 80 hours of work

→ We automated 2412 tasks

→ We found and fixed 0 bugs

→ Completed quality assurance of every automation documented below each week

🚀
Key Onboarding Metrics

23% new business conversion rate last month

9% from 1 month ago 3% from 2 months ago 30% all time average

77% renewals conversion rate last month

7% from 1 month ago ↓ 10% from 2 months ago ↑ 3% all time average

🙌🏻
Customer Onboarding Feedback

How easy was it to get started with AGuard?

28 total customer responses

→ 86% found it easy to get started

→ 14% found it average to get started

→ 0% found it difficult to get started

Customer open ended feedback on getting started with AGuard

  • Easy process. And able to contact via phone to answer questions quickly.
  • Is there anyway to change my signup email to Chris@EvolutionAthleticsNC.com
  • The current email is one I never use.
  • No, this is just a new process for me.
  • Great help throughout the process!
  • No. The process was very straight forward and easy to navigate.
  • Thank you for reminding me to sign with emails. very helpful for a busy owner
  • After being an AG customer for years, redoing the whole process like a new customer isn't the best.
  • No...everything is easy to follow and quick to execute.
  • No it was a great experience.
  • I really liked this onboarding process!
  • No, it couldn't have been easier. Thank you
  • No, super simple and straightforward
  • no everyone has been very helpfull
  • No. the process if easy and everyone has always been very helpful.
  • Very happy with response when I reach out.
  • Great communication.
🎖️
Social Reviews Effectiveness

28 Promoters + 6 new reviews

image

6 reviews this month and 0 responded 4.8 stars and 23 reviews started with 4.7 stars and 12 reviews

🔐
Site Security & Speed

Site security and speed is up to date

  • We randomly selected pages for Site Speed audits to make sure there are no obstacles in site performance
  • We updated all the plugins and themes that had any security updates available