LenBuschRoses March 2024 Work Summary

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Please review our end-of-month report of all the things we worked on and managed for your business.

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Work Done

2.5 hours worked

β†’ 2.5 hours over retainer

We are ready to go live with the new client portal! All that is needed from you is to sign up for an Airtable subscription that way you have ownership of your customer data on-going. Just sign up for a Teams account here: https://airtable.com/pricing

Let us know if you have any trouble, we’re here to help.

See A Task By Task Breakdown Of All Work Done Last Month

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Automations & Software Management

38 customers used the software and automations we built to get started with LenBuschRoses.

β†’ Our automation saved 29 hours of work

β†’ We automated 878 tasks

β†’ We found and fixed 0 bugs

β†’ Completed quality assurance of every automation documented below each week

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OWC Recommendation
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Key Onboarding Metrics

45% conversion rate last month

↓ 13% from 1 month ago ↓ 16% from 2 months ago ↓ 63% all time average

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Customer Onboarding Feedback

How easy was it to get started with LenBuschRoses?

18 total customer responses

β†’ 39% found it easy to get started

β†’ 56% found it average to get started

β†’ 5% found it difficult to get started

Customer open ended feedback on getting started with LenBuschRoses

  • Well, I would suggest to help with the meaning of Acronyms, besides that I think it's fine.
  • Yeah, have simple form for companies who plan to just dump wood here and just ask for credit card and that’s it.
  • There is a lot of personal information here that I don't think is necessary. I also don't know account numbers for referrals. Is that totally needed?
  • I am not requesting credit so the long form doesn’t seem necessary.
  • not have as many questions. lol
  • The process was easy. It would have been nice to have information on being a wholesale buyer, such as: are there minimum orders, delivery fees, etc
  • Please make sure my personal and banking information is secure!
  • I don't like filling out forms online
  • Very well laid out process. Thank you!
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Social Reviews Effectiveness

27 NPS Promoters +2 new reviews

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2 reviews this month 4.5 stars and 43 reviews started with 4 stars and 20 reviews

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0 new review this month 3 stars and 2 reviews started with 3 stars and 2 reviews

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0 new review this month 3.6 stars and 61 reviews started with 3.3 stars and 59 reviews

πŸ”Β Site Security & Speed

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Please find below details about the tasks we finished to speed-up & secure your website

Site security and speed is up to date

  • We randomly selected pages for Site Speed audits to make sure there are no obstacles in site performance
  • We updated all the plugins and themes that had any security updates available
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OWC Recommendation

We recommend allocating some retainer hours to conduct an audit of form endpoints. This will ensure that all data is secure.