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Please review our end-of-month report of all the things we worked on and managed for your business.
12.5 total hours worked +12.5 hours over our retainer amount
We are contracted to provide 0 hours of work a month.
We have successfully completed the project that enables previous clients to access the customer portal and view the on-going resources of LBR.
35 new leads and 17 used the software and automations we built to get started with LenBuschRoses.
→ Our automations saved 19 hours of work
→ We automated 572 tasks
→ We found and fixed 2 bugs
→ Completed quality assurance of every automation documented below each week
Nothing to recommend, everything looks great here!
48.57% conversion rate last month
↓ 7% from 1 month ago ↓ 51% from 2 months ago ↓ 9% all time average
Overall your conversion rate is down, if it is down again next month we recommend doing an audit of your intake to see what’s going on.
How easy was it to get started with LenBuschRoses?
10 total customer responses
→ 60%% found it easy to get started
→ 30% found it average to get started
→ 10% found it difficult to get started
Customer open ended feedback on getting started with LenBuschRoses
- I first wanted to know if you even deliver to our area?? I called just to have that simple question answered before going through all of this. If anything is missing on this application I will finish it once I know yes you will deliver to our area.
- Explain the trade references section… I didn’t fully understand what was intended for that section. I also have not been asked that question before from a wholesaler. Otherwise great platform!
- Well im just starting a Flower shop.
- Maybe some direction on what to do when you have a new business and no previously established business accounts.
- I found it kind of difficult to get signed up on your website. I already did this process twice from my cell phone, but it must require to be done on an actual computer?
Look into creating an interactive “Do we deliver to your area” form where customers can find out right away if you deliver to their area
Multiple people have listed that it would be nice to have the trade references section explained.
NPS_COUNT NPS Promoters → +0 new reviews
We need to do an audit of why no new reviews have been given. The first month launched was a success but we haven’t received any since.
+0 new 5 star review(s) this month, 0 responded to
4.2 stars and 26 reviews started with 4 stars and 20 reviews
+0 new review(s) this month, 0 responded to
2.5 stars and 3 reviews started with 2.5 stars and 3 reviews
+0 new review(s) this month, 0 responded to
3.3 stars and 59 reviews started with 3.3 stars and 59 reviews
🔐 Site Security & Speed
Site security and speed is up to date
- We randomly selected pages for Site Speed audits to make sure there are no obstacles in site performance
- We updated all the plugins and themes that had any security updates available
We recommend allocating some retainer hours to conduct an audit of form endpoints. This will ensure that all data is secure.