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Please review our end-of-month report of all the things we worked on and managed for your business.
Site security status: ✅ Low Security Risk
- See your security report
- Update one item brought up in security report
All available updates: ✅ Completed
- Updated all 56 plugins on hepworthlegal.com
- Fixed three automation bugs
- Updated WP version
8 Consultation Feedback submissions + 6 new reviews
4 new 5 star reviews this month and 4 responded 4.7 stars and 280 reviews started with 4.7 stars and 270 reviews
More positive reviews are starting to come through. Only recommendation currently is to introduce parallel campaigns and actions in airtable in order to run a long term campaign for people to leave consultation feedback.
Consult satisfaction
17 total customer responses
→ 82% Excellent
→ 11% Pretty good
→ 00% Neutral
→ 00% Not so great
→ 5% Terrible
Concerns addressed in consult?
17 total customer responses
→ 95% Yes
→ 5% No
Open-ended feedback
17 total customer responses
- I didn’t feel comfortable sharing info with the secretary. She was very nice. I’m sure she was just doing her job as told so I don’t blame her.
Review the work required to implement a follow-up campaign
58.5 (44 without Zarah work) total hours worked
+18.5 hours over retainer amount. We are contracted to provide 40 hours of work a month. In this time we achieved:
- Revamped the leads interface for CSMs
- Made updates for new CSMs to easily learn and interact with lead interface based on Tamara suggestions
- Launched new defamation page with improved performance and conversion
- Created easy to review and use Google Ads Report with revenue vs cost
- Reduced time to leave google review with templated click to copy
Not setup yet
We have not yet documented the automation setup for Hepworth Legal. Quality assurance cannot be implemented until this is done. We recommend allocating some time this month to document the setup, so we can perform quality assurance checks.
What automations do we run?
We automate tasks based on the actions listed under "Automations We Check". Click on one of the actions to see its documentation.
Automation quality assurance
We manually check automation sequences every week to make sure your customer onboarding is happening as it should be.